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Problem:
A construction company with 5 UK offices and remote construction sites, serving 157 end users, suffered a catastrophic outage caused by a power failure. This incident led to the need for a complete IT infrastructure rebuild and a lengthy data recovery process.
Response:
In response to this critical situation, we took several actions to address the issue whilst at the same time enhancing their IT infrastructure. We migrated the on-premises Microsoft Exchange Server 2010 to Microsoft 365 while implementing essential security measures like MFA, anti-phishing, anti-malware, and anti-spam protection. Furthermore, we upgraded ten servers from Windows Server 2008 R2 to supported versions and migrated all computers from Windows 7 to Windows 10 Pro. Managed Sophos Intercept-X anti-malware, Qualys vulnerability management, and a new firewall setup with Sophos XGs in an active-passive arrangement were also put in place. Legacy storage units were replaced with mirrored Synology NAS units, and the internal network infrastructure received an upgrade with improved cabling, switches, and Wi-Fi for better performance and capacity.
Outcome:
Through our support the organisation identified critical process and technology gaps between supply chains responsible for monitoring, alerting, responding, isolating, and blocking The outcome of these efforts was a more resilient IT infrastructure. The construction company now benefits from improved security, faster connectivity, and enhanced capacity. An 8-month project management effort oversaw the review, upgrade, and replacement of every element of the infrastructure. Furthermore, risks were mitigated, such as minimising downtime by prioritising key systems for restoration and addressing data loss concerns through decryption and re-tagging of files. They are now a long term client of Toro’s.