A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. 

The process of moving data, digital assets, applications, IT resources, and all other digital business operations into the cloud. It is similar to a physical move, however it occurs online and usually from one data centre to another which is known as cloud-to-cloud migration. Another type of cloud migration is when a company transfers their digital assets and data from their own on-premises data centre to a public cloud. Cloud repatriation, also known as a cloud exit, is when a company reverses the migration by moving its digital business assets from the cloud to a local on-premises data centre.

It is a piece of code specifically adapted to add new features in an application, fix bugs within the application and close security holes (it is also called a code changer). Patch management is the process of managing the installation of numerous patches to existing software and applications enabling constant updates on existing patches and matching the most appropriate patch for the issue. A patch manager doesn’t just install the patches, it also aids in acquiring and testing the best patches suitable to repair the identified vulnerability in the software. Patch management software performs regular patch deployments using the best patch management tools to ensure the stability of the application and avoid being an exposed and exploited target to malware.

Securing personal or company networks is an incredibly important part of IT support services. Network security can be managed by an IT service provider and is vital to the security of a person or company’s digital data. Both hardware and software technologies assist in protecting the usability and integrity of digital data stored on the network and the network itself. Taking preventative security measures to fortify a network is a crucial action for anyone that uses a computer, especially due to our growing reliance on technology in everyday life and business function. Choosing to not secure a network increase the risk of being exposed to ransomware, cyberattacks and a lot of money to fix the damages.

An IT helpdesk assists organisations in providing IT services and support for users of an application including both the organisations' customers and employees of the firm. An IT service desk has many benefits for a business including the following:

• Cost-saving
• Disaster recovery and support
• Increases work efficiency
• Streamlines IT issue resolutions
• Prioritises IT tasks so business is not interrupted
• Trend analysis
• Customer service for all application users
• Evidence-based improvements
• Improvements in quality and therefore productivity
• Scalability

IT helpdesks can improve business IT support services to their customers by providing them with prompt support and decreasing the chance of customers switching to competitors. IT helpdesks comprise many facets of support such as an IT self-service portal, software, IT infrastructure services and staff experienced in providing IT support services.

With the heavy reliance on technologies to run a successful business, undoubtedly there will be technical issues that occur, taking up time and money to fix and manage. Traditional managed IT services provide companies with seamless, tailored support, monitoring of IT infrastructure and maintaining peak performance of the firms' IT systems. A managed IT service provider will safeguard the continuity of your endpoints, firewalls, servers, and networks. These services are far more cost effective, streamlined, and experienced when outsourced, however it is crucial to find the right managed IT service provider for your business.

Managed IT support services must go beyond the traditional delivery and must incorporate assessment of modern threats and vulnerabilities to a company through the integration of blended needs which include cyber, physical and people. An up-to-date and blended IT service management provider will provide rapid support whilst ensuring the assets and systems of a company are safe among other services.

Outsourced or remote IT support services will be able to deliver ITIL service management standards, professional and personable desktop support as well as backup design, delivery, testing and disaster recovery. To ensure business efficiency, a fundamental service will include a ticketing system and logging performance reports.

Outsourcing managed IT services allow for rapid support which is a necessity for all firms. It is important that the outsourced IT team can provide 2, 4, 12, and 24 hours Service Level Agreement priority-based response times and a Cyber Incident Response Team 24/7 hotline for security and peace of mind. A key feature in a business IT support service provider’s offering is their ability to train users, accommodate on-prem, Cloud or hybrid services, and their management of vulnerability and patch a firm's network.

Many organisations are turning to virtual CISO, or vCISO, to attend to the needs of the company as an alternative to hiring a full-time, internal employee. A chief information security officer (CISO) roles and responsibilities include the development and management of a company’s information security programs which prevents cyberattacks, ransomware and other cyber threats.

Virtual CISO services are the same as an in-house CISO however, they are conducted online. There are a number of benefits of a vCISO contractor in their assistance with a multitude of aspects within the company’s information security program including:

• Security risk management
• Audit coordination
• Planning and management
• Organisational and management structure
• Initiatives affecting information performance
• Assessment of third parties that have access to the company’s digital data

 vCISO pricing is lower than employing a full-time professional which is one of the major reasons why many companies have switched to this hiring method. Additionally, with cyber security as a significant concern, organisations need to be able to hire a CISO cyber security expert. A vCISO can quickly and seamlessly fill the role with a mass of experience and a broad range of expertise from their diverse set of past and current clients. vCISO services are tailored to the agreed upon scope of work which not only ensures the company receives the specific services needed, but also create an impactful security program for a lower price than hiring a full-time, internal CISO.

An IT MSP (Managed Service Provider) typically manages IT services such as network management, IT support, and cloud services – the day to day running and management of services your business uses, with a consideration of security included, typically. An MSSP (Managed Security Service Provider offering), on the other hand, focuses specifically on cyber security services, including threat detection, incident response, compliance, and security monitoring.

Absolutely. An MSP can assist with meeting various compliance requirements by providing necessary documentation, regular audits, and ensuring that your security measures adhere to industry standards and regulations. Our solutions can help lower cyber insurance premiums and can help with accreditation of ISO 27001, ISO 9001, Cyber Essentials, and IASME Cyber Assurance programmes.

Yes we are experienced in supporting businesses that use Microsoft, Google and Apple.